333. Banking: Write about visiting the bank.
Once upon a time when our mom was alive, my sister and I were both on a Wells Fargo bank account with her so we could all have access to money to help her if needed. After mom died, we were focused on other issues and I forgot about this account. I had a separate WF account and didn’t notice that my account and mom’s account were on the same statement. When I investigated closing my WF account, I discovered mom’s account. Sister had begun to use mom’s account as her own so she tried to remove me and mom from the account but was informed I had to be present to close the account. She came to visit me but there were no bank workers who could help her. Really? She made an appointment explaining what she needed, we both arrived, and were told that the person who we had the appointment with couldn’t help us. After complaining, we were shuffled to a manager who took an hour to remove mom and me from the account. This was unnecessarily difficult since we had a death certificate and we were both present with valid IDs. Wells Fargo fail.
